Guarantees

Last updated: March 1, 2026

📩 support@rbnd.com


At RB ND LTD, we are committed to ensuring that every customer receives products of quality, in good condition, and in proper working order.


This Warranty Policy outlines the conditions, timeframes, and procedures for requesting warranty service for products purchased from our store.

 

 

 

1. Warranty Coverage

 


Our warranty covers:

 

  • Manufacturing defects

  • Functional failures not caused by misuse

  • Products that arrive damaged or incomplete

  • Significant differences between the product received and its description or images

 

 

 

 

2. Warranty Period

 


Unless otherwise specified in the product description, all products are covered by a:


30 calendar day warranty from the date of delivery


For certain electronic or specialized products, warranty duration may vary depending on the manufacturer or supplier.

 

 

 

3. Situations Not Covered by Warranty

 


The warranty does not apply in the following cases:

 

  • Damage caused by misuse, impact, or dropping

  • Unauthorized modifications or tampering

  • Exposure to moisture, extreme heat, or chemicals

  • Normal wear and tear from prolonged use

  • Repairs performed by unauthorized third parties

  • Failure to follow product usage instructions

 

 

 

 

4. How to Request Warranty Service

 


To initiate a warranty claim, please contact:


📩 support@rbnd.com


Your request must include:

 

  • Order number

  • Full name of purchaser

  • Detailed description of the issue

  • Clear photos or videos as evidence

  • Date of delivery

 


Incomplete requests may delay processing.

 

 

 

5. Review Process

 


Once your request is received:

 

  • The submitted evidence will be reviewed

  • If necessary, the product may need to be returned for inspection

 


The review process may take 5–15 business days, depending on the type of product.


If the warranty claim is approved, we may offer one of the following solutions:

 

  • Repair (if applicable)

  • Replacement with a new product

  • Full or partial refund (depending on the case)

 

 

 

 

6. Shipping Costs

 


If the warranty claim is approved, RB ND LTD will cover reasonable return shipping costs.


If the claim is rejected after inspection, the customer may be responsible for return shipping expenses.

 

 

 

7. Manufacturer Warranty

 


Some products may include a direct manufacturer warranty.


In such cases:

 

  • We will inform the customer of the applicable procedure

  • The customer may contact the manufacturer directly

  • Assistance from our support team will be provided where possible

 

 

 

 

8. Reporting Damage Upon Delivery

 


If a product arrives:

 

  • Broken

  • Incomplete

  • With visible damage

  • Different from what was ordered

 


It must be reported within 48 hours of delivery to be eligible for a delivery-related claim.


Failure to report within this timeframe may result in denial of the claim.

 

 

 

9. Important Notice

 


The warranty does not cover damage resulting from improper use, lack of maintenance, or natural wear over time.


This warranty is provided in addition to statutory consumer rights under applicable law.

 

 

 

10. Contact Information

 


For warranty claims or inquiries:


📩 support@rbnd.com


RB ND LTD

20 Wenlock Road

London

N1 7GU

England